Privacy Policy

Naked Flames Fire Pits Outdoor Products Pty Ltd, (herein identified as Naked Flames Fire Pits, ABN: (03) 9464 6964) is committed to adopting the highest standards to safeguard your personal information. Naked Flames Fire Pits like other companies operating in Australia is bound by the National Privacy Principles as set out in the Privacy Act 1988. Naked Flames Fire Pits policy on the collection, use and disclosure of customer personal information is set out below:

What Personal Information does Naked Flames Fire Pits collect and why?

Naked Flames Fire Pits collects personal information about you in order to provide personalised product and information services.

The personal information you provide to Naked Flames Fire Pits will enable us to make offers of products and services to you. The type of personal information we collect may include your name, address, telephone numbers, e-mail address, what you buy, when you buy, information on how you use our products and services and how much you spend, information on your browsing activity when visiting one of our websites, and personal preferences regarding letterboxes. This information helps us develop and make available products to suit your needs.

How Naked Flames Fire Pits may use your Personal Information

The personal information you provide Naked Flames Fire Pits may be collected, used and disclosed for a number of purposes connected with our business operations, which include:

  • Processing your orders or applications;
  • Providing you with products and / or services requested;
  • Billing and administering your account;
  • Dealing with requests, enquiries, complaints and other customer care related activities;
  • Carrying market & product analysis, and marketing our products and services generally;
  • Registering your details, and allocating, or offering you rewards, discounts

We may also use your personal information for purposes related to those described above which would be reasonably expected by you. For example, we may use your personal information to keep you informed about features of our products and services or conducting analysis in order to provide better service to you. To opt-out of receiving marketing materials, you will need to unsubscribe.

To do this please send us, or email with “unsubscribe” in the Subject Field to: , or alternatively call us on: 03 9464 6964.

If you have an account with Naked Flames Fire Pits Outdoor Products Co. we will still be required to send you information about your account.

Sharing your Personal Information

Naked Flames Fire Pits will not disclose information about you to third parties unless law enforcement agencies require your details to assist in the prevention of criminal activities; Security of your Personal Information.

Naked Flames Fire Pits will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

How to access your Personal Information

Upon your request, Naked Flames Fire Pits will let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information. Naked Flames Fire Pits does not collect, nor store Credit Card information from their clients.

Upon your request, Naked Flames Fire Pits will provide access to your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests.

Additional information for users of our Website

While we take great care to protect your personal information on our Website, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.

The Naked Flames Fire Pits Outdoor Products Pty Ltd website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites. This Privacy Statement is based on Naked Flames Fire Pits Outdoor Products’s understanding of how the Privacy Act works. If you wish, please seek separate legal advice on the application of the Privacy Act to your particular understanding.

Security Policy

When purchasing from Naked Flames Fire Pits Outdoor Products Co. your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding out security policy, please contact our customer support