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Shipping

COVID-19 update: we are still shipping daily
contactless pickup now available

Contactless pickup now available

Wait in carpark and call +61 427 240 339 to provide order information.

Ensure your vehicle is ready to be loaded and wait in vehicle with boot open.

Trade customers

Call +61 427 240 339

All standard orders* dispatched within 1-2 business days

Orders placed before 12pm are dispatched same day

Express Delivery

We use express couriers to ensure you receive your parcel in speedy time, with Melbourne based orders received within 1-3 days after dispatch. For delivery times to other locations, see table below.

Direct To Your Door

We make shipping easy, with all products shipped straight to your door no matter where you are in Australia

International Shipping

Yes, we ship internationally! Please contact firepits@nakedflames.com.au with your product and address and we will provide you with a shipping quote within 1 business day.

Estimated Delivery Times

Destination Estimated Transit Times
Melbourne,  3 business days
Sydney, Adelaide, Canberra, Brisbane, Regional areas of Victoria		 4 - 5 business days
Regional areas of NSW, SA, Central QLD, Gold Coast, Sunshine Coast, Toowoomba 5 - 6 business days
Perth, North QLD, Darwin 6 - 8 business days
Regional areas of WA 7-10 business days

Shipping Terms

  • Please specify on checkout where your parcel can be left if you’re not home at time of delivery
  • If nothing is specified, you accept our delivery terms of authority to leave and the driver will leave your parcel at the front door or in a location they deem secure
  • If a delay is likely to occur beyond our control we will advise you where we can
  • We do not ship to PO Boxes
  • We recommend selecting an address where delivery of your goods will be safe, and someone there to accept your parcel eg. Work address
  • Please note drivers are unable to call you prior to delivery, so please carefully select an address where someone will be present, or safe to leave your parcel
  • Tracking info will be sent via email confirmation or SMS once your order has been dispatched. If you don’t receive tracking information immediately, please allow a few hours before contacting us to allow our couriers systems to update
  • To track your order, simply click the tracking number link sent via email or SMS
  • We don’t ship on weekends or Public holidays
  • If delivery is required urgently, please contact us immediately on +61 427 240 339 and we can try arrange delivery for a potential extra cost
  • Please ensure that you enter your correct delivery address, telephone number and any delivery instructions on checkout to ensure successful delivery of your order.
  • If the courier is unable to complete delivery due to incorrect, impartial or an incomplete address, you will be charged the standard applicable postage rate to resend.
  • Once your order has been dispatched details such as address are unable to be updated or changed.

If you have any questions regarding your shipping, please email us at firepits@nakedflames.com.au